JLMG Themes

Support

Contact theme support

Stuck on a setting, or think you've found a bug? Send us a message and we'll reply within 2 business days, Monday to Friday.

Many questions are answered in the Paragon guide and the FAQ, so it's worth a quick look first.

Send us a message

We only use your details to answer your message. You can also email hello@jlmgsolutions.com.

Support policy

Included with your theme

  • Answers to questions about setting up and using the theme, its sections and its settings.
  • Fixes for bugs in the theme's code. Fixes are released as free theme updates.
  • Help with Shopify features the theme supports, such as filters, markets and translations.

Not included

  • Custom coding, design changes, or new features. These aren't part of the theme price. For custom work, hire a Shopify Partner from the Shopify Partner Directory.
  • Problems caused by third-party apps or by edits to the theme's code. Before editing code, duplicate your theme so you can go back.
  • Store setup outside the theme, such as payments, shipping, domains or checkout. Shopify Support can help with those.

Response times

We reply within 2 business days, Monday to Friday. For a bug, we'll confirm it, tell you if there's a workaround, and let you know when a fix ships.